At PetsDunya, we want you to have a smooth and reliable shopping experience. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may contact us to request a return or exchange in accordance with our policy.
Return & Exchange Conditions
- Products must meet the eligibility requirements stated in our return policy.
- Contact PetsDunya as soon as possible after receiving your order if there is a problem.
- For damaged or incorrect items, provide your order number and clear photos/videos of the product and packaging.
- Products may need to be returned in their original condition and packaging.
- Opened food, treats, supplements, litter, hygiene products, or other consumable pet products may not be eligible for return or exchange for safety and hygiene reasons.
- Personalized or specially ordered products may also be non-returnable.
- Approved exchanges are subject to product availability.
How to Request a Return or Exchange
1. Contact PetsDunya
Send us your order details and explain the issue.
2. Provide Evidence
For damaged, defective, or incorrect products, provide photos/videos where requested.
3. Review
Our team will review your request and confirm whether it qualifies under our policy.
4. Return or Exchange
If approved, we will provide instructions for the next step.
Important
Please check your order when it arrives and contact PetsDunya promptly if you notice any issue.
For complete details, customers should review the terms and conditions applicable to their order