Welcome to PetsDunya, your online pet store in Pakistan for pet food, cat food, dog food, cat litter, treats, toys, grooming products and pet accessories.
By accessing or using the PetsDunya website, placing an order, creating an account or purchasing products from our online store, you agree to these Terms & Conditions. Please read them carefully before using our website.
1. Website Use
PetsDunya provides this website for customers to browse and purchase pet products and related services.
By using our website, you agree to:
- Provide accurate information when placing an order or creating an account.
- Use the website only for lawful purposes.
- Not misuse, damage or attempt to interfere with the website.
- Not use another person’s account or personal information without permission.
- Follow all applicable laws and regulations when using our services.
PetsDunya reserves the right to restrict or terminate access to the website where these Terms & Conditions are violated.
2. Products and Product Information
PetsDunya makes reasonable efforts to provide accurate product names, descriptions, images, sizes, weights, prices and availability.
However, product packaging, colors, labels or other visual details may occasionally differ from images displayed on the website.
Product availability can change without prior notice.
Where applicable, customers should check product information, feeding instructions, ingredients and other manufacturer-provided information before purchasing.
3. Prices and Product Availability
All product prices displayed on the PetsDunya website are subject to change without prior notice.
We make every effort to ensure that prices and product information are accurate. However, an occasional pricing, listing or technical error may occur.
If an incorrect price is displayed, PetsDunya reserves the right to contact the customer before processing the order or cancel the order where necessary.
If a product becomes unavailable after an order is placed, PetsDunya may contact the customer regarding an alternative product, revised availability or cancellation.
4. Placing an Order
When you place an order through PetsDunya, you agree to provide complete and accurate information, including:
- Full name
- Mobile phone number
- Delivery address
- City and area
- Any relevant delivery instructions
PetsDunya may contact customers by phone, WhatsApp, SMS or email to verify an order or delivery information.
An order is subject to confirmation and product availability.
PetsDunya reserves the right to refuse or cancel an order where there is a valid reason, including incorrect pricing, unavailable products, suspected fraudulent activity or inaccurate customer information.
5. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable Returns & Exchanges Policy.
For cancellation assistance, customers should contact PetsDunya as soon as possible after placing the order.
6. Payment
PetsDunya may offer different payment methods depending on the customer’s location and order.
Customers agree to provide accurate payment information where required.
For certain high-value orders, PetsDunya may request advance payment or additional order verification before dispatch.
Any payment requirements communicated to the customer for a particular order must be completed before that order is dispatched.
7. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations.
Customers selecting COD agree to remain available to receive the order and pay the applicable amount to the courier upon delivery.
PetsDunya may restrict COD availability for certain orders, locations or circumstances.
8. Shipping and Delivery
PetsDunya provides delivery services for eligible orders across Pakistan.
Delivery charges and estimated delivery times are explained in our Shipping Policy.
Delivery times may vary because of:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete addresses
- Remote delivery locations
- High order volumes
- Other circumstances outside PetsDunya’s reasonable control
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
9. Returns and Exchanges
Returns and exchanges are subject to the PetsDunya Returns & Exchanges Policy.
Customers should review the applicable policy before requesting a return or exchange.
Certain products may not be eligible for return or exchange because of their nature, condition, hygiene requirements, opened packaging or other applicable restrictions.
10. Customer Accounts
Customers who create an account with PetsDunya are responsible for keeping their login information confidential.
Customers are responsible for activity conducted through their account.
If you believe that your account has been accessed without authorization, you should contact PetsDunya promptly.
PetsDunya reserves the right to suspend or terminate an account where inaccurate information, misuse or a violation of these Terms & Conditions is identified.
11. Customer Reviews and Submissions
Customers may be able to submit reviews, comments, questions, feedback or other content to PetsDunya.
By submitting content, you confirm that:
- The information is truthful and not misleading.
- You have the right to submit the content.
- The content does not violate another person’s rights.
- The content does not contain unlawful, abusive or harmful material.
PetsDunya reserves the right to moderate, remove or decline to publish submitted content where appropriate.
12. Intellectual Property
All content appearing on the PetsDunya website, including logos, photographs, product images, graphics, text, website design and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, republish, distribute or commercially use PetsDunya website content without prior written permission, except where permitted by law.
13. Website Availability
PetsDunya aims to keep its website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, updates or circumstances outside our control.
PetsDunya does not guarantee that the website will always be available, error-free or uninterrupted.
14. Limitation of Liability
PetsDunya will take reasonable steps to provide accurate product and website information.
However, to the extent permitted by applicable law, PetsDunya shall not be responsible for losses resulting from circumstances outside its reasonable control, website interruptions, courier delays or inaccurate information supplied by customers.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
15. Privacy
PetsDunya respects customer privacy and handles personal information in accordance with its applicable Privacy Policy.
By using the website and placing an order, customers acknowledge that certain information is required to process orders, arrange delivery, provide customer support and operate the website.
16. Changes to These Terms & Conditions
PetsDunya may update these Terms & Conditions from time to time.
Any updated version will be published on this page. Customers are encouraged to review this page periodically.
Continued use of the website after updated Terms & Conditions are published may constitute acceptance of the updated terms, to the extent permitted by applicable law.
17. Governing Law
These Terms & Conditions are intended to operate in accordance with the applicable laws and regulations of Pakistan.
Any legal matters relating to the use of the PetsDunya website or purchases made through PetsDunya will be handled in accordance with applicable law.
18. Contact PetsDunya
If you have questions about these Terms & Conditions, orders, payments, shipping or other PetsDunya services, please contact us.
PetsDunya
Phone / WhatsApp: +92 300 8111015
Email: petsdunya@gmail.com
For additional information, please visit:
- Shipping Policy
- Returns & Exchanges
- Privacy Policy
- Contact Us
- About Us
PetsDunya – Your Trusted Online Pet Store in Pakistan
PetsDunya provides pet owners across Pakistan with convenient access to cat food, dog food, kitten food, cat litter, pet treats and pet accessories online.